Inbound Call Agent - Entry-Level Customer Service Job at Enterprise Call Center, Charlotte, VT

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  • Enterprise Call Center
  • Charlotte, VT

Job Description

We are seeking skilled and service-minded individuals to join our team as Customer Service this role you will handle inbound customer interactions for major brands using our provided systems to resolve issues answer questions and ensure customer satisfaction.

This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.

Responsibilities:

  • Answer inbound calls and assist customers with questions concerns or product/service issues

  • Use provided tools to document and resolve customer needs accurately

  • Follow established protocols for communication and case handling

  • Participate in required certification courses to qualify for client assignments

  • Deliver service in a professional and brand-aligned manner

Maintain performance targets in quality communication and efficiency

Qualifications :

  • High school diploma or GED required

  • Must be at least 18 years of age

  • Authorized to work in the United States

  • U.S. resident (excluding residents of CA CO CT MA MD NY OR WA or WI)

  • Strong communication and active listening skills

  • Basic computer knowledge and typing ability

  • Ability to follow detailed instructions and meet performance standards

  • Prior customer service or call center experience is a plus

  • Spanish language skills are a bonus

Additional Information :

  • Remote position no commute

  • Paid training (after client certification)

  • Flexible schedule options

  • Paid time off

  • Career advancement opportunities

  • Access to telehealth benefits

  • All information kept confidential under EEO guidelines

 

Follow us on Facebook at: Work :

Yes

Employment Type :

Full-time

Job Tags

Full time, Remote work, Flexible hours,

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